Terms & Conditions


 

 

SHIPPING POLICY

Larkspur & Hawk ships via FedEx, and customers’ FedEx charges will be clearly shown at the time of ordering. We cannot ship to PO Boxes.  We do not charge an additional shipping or handling charge.  We do ship internationally, using FedEx.  All destination country taxes, tariffs and duties are the responsibility of the purchaser, and are not included in the FedEx rate that is provided at time of checkout.  We strive to ship all orders within two days.

 

Should the customer refuse to pay the taxes and tariffs required, resulting in forfeiture of the package at the customs office of the recipient country, the customer will be responsible for the cost of return shipping to Larkspur & Hawk.

 

Please track your package online at www.fedex.com/track to monitor your package’s progress.  On occasion there is a delay in shipping based on packing or availability of product.  Larkspur & Hawk ships packages from Monday 9:00 AM until Friday 4:00 PM.  Overnight orders will be attended to the next business day.

 

RETURN POLICY

Larkspur & Hawk offers a customer-friendly return policy that allows shoppers to receive and live with their new pieces.  However if for any reason a customer is less than thrilled with a purchase, it may be returned to this address for a full refund.

 

Larkspur & Hawk – Returns
10 Gracie Square – Suite 9E
New York, NY  10028
USA

 

To qualify for a full refund, merchandise must be postmarked within 14 days of the customer’s receipt and be in the items’ original and unused condition.  All returns must include the original receipt.  We suggest that customers insure their return shipments as Larkspur & Hawk cannot be responsible for items lost during shipping.

 

Larkspur & Hawk does not offer returns on the following items:

  • - Custom pieces
  • - Special orders
  • - Custom sizing
  • - Final sale items

 

Return shipping costs are to be borne by the customer.

 

REPAIR POLICY

Online customers:

Customers in need of a repair should email repairs@larkspurandhawk.com.  The email should include the customer’s name, return email address, telephone number, item name, order number, and description of the problem.  Ideally, a digital photo should be included.  Upon receipt of this information the Larkspur & Hawk repair team will assist in diagnosing the problem and determining the appropriate solution.

Repairs are free of charge if purchased within the past 12 months.  If purchased before that, Larkspur & Hawk will provide a binding estimate which will require customer approval prior to commencing work.

 

Retailer / Stockist customers:

Customers who have purchased an item from one of our network of fine retailers or stockists should return their damaged item to the shop where it was purchased.  Many of our dealers have repair policies which we honor.  Please note that we cannot offer repairs for items purchased from an unauthorized seller.

 

HANDMADE JEWELRY AND JEWELRY CARE

As collectors of Larkspur & Hawk understand, our items are all handmade, and are therefore all slightly different.  Whether it is the finish, the foil hues, or the specific sizes, we expect and embrace subtle variations.  Further, as our pieces are worn, patinas will evolve, further personalizing each piece.

Due to the nature of foiled jewelry, care must be taken in order to keep Larkspur & Hawk pieces from becoming damaged.

  • - Do not immerse foiled jewelry in cleaning solvents or liquids
  • - Take rings off when applying soaps or hand creams as these can get caught in the settings and fog the stones
  • - The oxidization may eventually wear off of rings, but will return naturally
  • - Do not apply perfume while wearing the jewelry as this can discolor the oxidation