Shipping & Returns
Larkspur & Hawk ships via FedEx, and customers’ FedEx charges will be clearly shown at the time of ordering. We cannot ship to PO Boxes. We do not charge an additional shipping or handling charge.
We do ship internationally, using FedEx. Except during periods of special shipping promotions, as indicated by a banner on our homepage, all destination country taxes, tariffs and duties are the responsibility of the purchaser, and are not included in the FedEx rate that is provided at time of checkout. Should the customer refuse to pay the taxes and tariffs required, resulting in forfeiture of the package at the customs office of the recipient country, the customer will be responsible for the cost of return shipping to Larkspur & Hawk.
Please track your package online at www.fedex.com/track to monitor your package’s progress. We strive to ship all orders within two days, provided the items are in stock. On occasion there is a delay in shipping based on packing or availability of product, in which case a representative will contact you with an estimated delivery date. Larkspur & Hawk ships packages from Monday 9:00 AM until Friday 4:00 PM, except on major holidays. Overnight orders will be attended to the next business day.
Larkspur & Hawk offers a customer-friendly return policy that allows shoppers to receive and live with their new pieces. However if for any reason a customer is less than thrilled with a purchase, it may be returned to this address for a full refund.
To qualify for a full refund, a return request must be made within 14 days of the customer’s receipt and be in the items’ original and unused condition. All returns must include the original receipt. Larkspur & Hawk will not be responsible for items lost during shipping.
Please contact firstname.lastname@example.org to request your return.
Larkspur & Hawk does not offer returns on the following items:
- Custom pieces
- Special orders
- Custom sizing
- Final sale items