Terms and Conditions
Larkspur & Hawk ships via FedEx, and customers’ FedEx charges will be clearly shown at the time of ordering. We cannot ship to PO Boxes. We do not charge an additional shipping or handling charge. We do ship internationally, using FedEx. Except during periods of special shipping promotions, as indicated by a banner on our homepage, all destination country taxes, tariffs and duties are the responsibility of the purchaser, and are not included in the FedEx rate that is provided at time of checkout. We strive to ship all orders within two days.
Should the customer refuse to pay the taxes and tariffs required, resulting in forfeiture of the package at the customs office of the recipient country, the customer will be responsible for the cost of return shipping to Larkspur & Hawk.
Please track your package online at www.fedex.com/track to monitor your package’s progress. On occasion there is a delay in shipping based on packing or availability of product. Larkspur & Hawk ships packages from Monday 9:00 AM until Friday 4:00 PM. Overnight orders will be attended to the next business day.
Larkspur & Hawk offers a customer-friendly return policy that allows shoppers to receive and live with their new pieces. However if for any reason a customer is less than thrilled with a purchase, it may be returned to this address for a full refund.
Larkspur & Hawk – Returns
10 Gracie Square – Suite 9E
New York, NY 10028
To qualify for a full refund, merchandise must be postmarked within 14 days of the customer’s receipt and be in the items’ original and unused condition. All returns must include the original receipt. Larkspur & Hawk will not be responsible for items lost during shipping.
Larkspur & Hawk does not offer returns on the following items:
- Custom pieces
- Special orders
- Custom sizing
- Final sale items
Customers in need of a repair should email firstname.lastname@example.org. The email should include the customer’s name, return email address, telephone number, item name, order number, and description of the problem. Ideally, a digital photo should be included. Upon receipt of this information the Larkspur & Hawk repair team will assist in diagnosing the problem and determining the appropriate solution.
Repairs are free of charge if purchased within the past 12 months. If purchased before that, Larkspur & Hawk will provide a binding estimate which will require customer approval prior to commencing work.
Retailer / Stockist customers:
Customers who have purchased an item from one of our network of fine retailers or stockists should return their damaged item to the shop where it was purchased. Many of our dealers have repair policies which we honor. Please note that we cannot offer repairs for items purchased from an unauthorized seller.